Helping conscientious buyers make more informed decisions
Copyright © 2008-2010 Association of Reputable Breeders Inc. All Rights Reserved.
A Note About Complaints:
ARB strongly urges all individuals to try and resolve issues with the breeder/kennel first, poor communication is often at fault for a misunderstanding.
The goal is to facilitate resolution through effective communication and accurate record keeping. ARB is a neutral and private entity that empowers breeders and buyers by providing a safe and reliable source for complaints, and opportunities to resolve them. Once you decide to file a complaint for resolution, you are asking for a response from the breeder. ARB asks that once a complaint is made that all future communication between breeder and buyer occur through ARB. This is to ensure that our records remain as accurate as possible for the benefit of the member and the buyer.
Complaints against members are forwarded within 3 business days to the breeder's verified point of contact. Breeders are asked to have a response on file within 2 weeks. ARB firmly believes in free speech, however it is up to the client to prove any statements made.
ARB will not process the following types of complaints:
- Anonymous complaints.
- Complaints with foul or abusive language.
- Matters which are currently in litigation.
- Complaints that are more appropriately handled by government agencies.
- Unsubstantiated claims aimed at defamation.
Consumer Information: The amount of personal information you share is up to you, however if you do not provide your name and certain other criteria it may be impossible to refer your complaint, or for the breeder to investigate it. Before submitting this form you understand and agree that if you have any questions concerning your legal rights or responsibilities, you should contact a private attorney. By submitting this complaint you have no objection to the contents of this complaint (excluding your addresses, phone numbers, and e-mail address) being forwarded to the business or person the complaint is directed against, and concede that the complaint is true and accurate to the best of your knowledge.
To begin the resolution process please fill out the form below.
